FTCC Online Order Policies
Online order accuracy
Students are expected to log in with FTCC credentials to ensure the bookstore is getting accurate information on orders. FTCC Credentials provide the bookstore with:
- Accurate student ID numbers
- Contact info pulled from the registration database
- Ability to pull scheduled from the college system
If a student chooses to create not to use FTCC credentials the bookstore is not responsible for information keyed incorrectly into an order.
Order delivery
Orders are processed in 1-2 business days. Orders are not processed on weekends, holidays, and during times with the College is closed. There are multiple delivery methods that the FTCC bookstore makes available for students.
- In-store pickup
- Orders can be picked up 2-3 hours after students receive a payment receipt notification.
- Orders not picked up in 21 days from date of purchase will be refunded and are subject to a 10% restocking fee.
- Digital Delivery
- VitalSource (our 3rd party eBooks provider) codes are digitally delivered to student emails once the order is processed.
- Credit card orders with a FTCC student email are delivered after our fraud detection software confirms a student’s payment and email address.
- Email
- Only for Printed Access Cards, these items are manually scratched off for the student, scanned, and emailed withing 24-48 hours of purchase.
- Shipping
- UPS delivery to all 50 states.
- APO
- Delivery to APOs via USPS
- Smart Lockers
- After-hours pickup at two locations. Fayetteville Campus & Spring Lake Campus
Returns
Please see the FTCC bookstore return policy
