Refund Policy
Sitewide Banner Message
Online orders for In-Store pickup will be ready for pickup once you receive a digital copy of the sales receipt. Most orders will be ready for pickup within one business day. Orders that include a digital text (subscription only, 180 days, etc.) will include the redemption PIN on the sales receipt.
Refund Policy
In order to receive a refund for a purchase made at the FTCC Bookstore, the following requirements must be met:
- The original sales receipt is required for ALL refunds and exchanges.
- Students are allowed ten calendar days from the first day of class to return textbooks for a refund or credit.
-After the initial return period ends, students are allowed three business days from the date of purchase for returns.
-Continuing Education books may be returned up to three business days from the date of purchase.
-Books for one day courses are not returnable. - Textbooks may be accepted for 100% refund or credit only if they have not been used, damaged, or marked in.
- Textbooks and textbook packages containing access codes or CDs are not returnable if the CD or access code has been opened.
- Clothing and gift items must be in new condition and may only be exchanged.
- No returns on kits, manikins or technology items (laptops & tablets).
- No cash refunds will be given.
Refund Procedures
- Refunds will be processed based on the original type of payment. All returns require an original sales receipt to receive a refund.
- MasterCard or Visa – Refunds for returned books purchased with a credit card will be issued back to that card.
- Personal Check – Refunds for returned books purchased with a personal check will be held for 10 business days to ensure the check clears. The student will receive a refund voucher for confirmation. After 10 days, the Business and Finance Office will process the refund which will be issued per the student’s refund preference approximately two weeks later.
- Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
- Cash – Refunds for returned books purchased with cash will be issued per a student’s refund preference submitted via WebAdvisor. The student will receive a refund voucher for confirmation at the time of the return and the refund will be processed by the Business and Finance Office approximately two weeks later.
- Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
- If a student has an outstanding account balance, the refund will be posted to the account to lower the balance owed.