Refund Policy

Refund Policy

In order to receive a refund for a purchase made at the FTCC Bookstore, the following requirements must be met:

• The original sales receipt is required for ALL refunds and exchanges.
• Students are allowed 10 calendar days from the first day of class to return textbooks for a refund or credit.
  -After the initial return period ends, students are allowed three business days from the date of purchase for returns.
  -Continuing Education books may be returned up to three business days from the date of purchase.
  -Books for one day courses are not returnable.
• Textbooks may be accepted for 100% refund or credit only if they have not been used, damaged, or marked in.
• Textbooks and textbook packages containing access codes or CDs are not returnable if the CD or access code has been opened.
• Clothing and gift items must be in new condition and may only be exchanged.
• No returns on kits, manikins or technology items (laptops & tablets).
• No cash refunds will be given.
• No refunds or returns on access codes that have been sent to students via email or where the code has been exposed. 
• Shipping/processing fees are non-refundable.

Refund Procedures

• Refunds will be processed based on the original type of payment. All returns require an original sales receipt to receive a refund.
• MasterCard or Visa – Refunds for returned books purchased with a credit card will be issued back to that card.
• Personal Check – Refunds for returned books purchased with a personal check will be held for 10 business days to ensure the check clears. The student will receive a refund voucher for confirmation. After 10 days, the Business and Finance Office will process the refund which will be issued per the student’s refund preference approximately two weeks later.
• Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
• Cash – Refunds for returned books purchased with cash will be issued per a student’s refund preference submitted via WebAdvisor. The student will receive a refund voucher for confirmation at the time of the return and the refund will be processed by the Business and Finance Office approximately two weeks later.
• Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
• If a student has an outstanding account balance, the refund will be posted to the account to lower the balance owed.

 For online purchases being returned by mail, click the following link for further information: Online Order Returns