Uniform Frequently Asked Questions

Welcome to your FTCC Bookstore!

Please allow 2-3 business days for processing due to order volume. We are working to get orders processed as quickly as possible. Thank you for your understanding.


Why do I have to pay for monogram items in advance out of pocket?

This is done to ensure the Bookstore does not take a financial loss on any orders.  Castle Uniforms states monogrammed items are non-refundable, thus these items must be paid for before the order is processed.  If paying wholly with financial aid, the order will not be processed until financial aid charging begins at the Bookstore, no matter when the order form was submitted, which does not allow enough time for Castle to guarantee the order will be completed in time for the Bookstore to make the supplies available to the student before the first day of class.

Why is there a processing fee on my order?

Placing an order through the Bookstore allows the student to minimize their out of pocket expense, since much of the expense will be covered with the student’s financial aid. Due to the collaborationbetween Castle Uniforms and the FTCC Bookstore, as well as the additional time and work on each order, a processing fee will be attached to each financial aid uniform transaction.

When will my order be ready?

Orders are processed within 48 hours for submission to Castle Uniforms, upon receipt of the required paperwork. Once payment is received the order will begin the process of being filled by Castle Uniforms. Typical orders will be completed within 2-4 weeks unless there are unforeseen circumstances or production delays beyond our control.

What Items do I need for my program?

You will receive your program requirements when you are accepted to your program, attend your orientation, visit Castle Uniforms, or can always inquire at the FTCC Bookstore.

What do I do if I have a damaged or missing item?

All orders will be checked by the student before leaving Castle Uniforms with their order. Any damaged or missing items should be addressed before leaving with your items. If you leave without checking your items, errors or missing items cannot be corrected.

Why is there a change in prices?

Prices are subject to change due to current supply cost, some of which are beyond our control. We make every effort to provide our students with the best prices possible and in working with Castle Uniforms we are able to provide quality products that are approved by your programs Department Chair.

Do I really need to attend an orientation/fitting?

Attending your program’s orientation will allow you the most efficient experience possible. It will also get you on track to getting your uniforms earlier than those who order after orientation.

Is there a deadline to order my uniforms?

If you are paying with financial aid, you must begin the uniform order process no later than 3 days prior to the end of charging which will be posted on the Bookstore’s website, Facebook page and outside the store entrance.