Uniform Frequently Asked Questions

Welcome to your FTCC Bookstore!

The FTCC Bookstore is independently owned and operated by Fayetteville Technical Community College.

We thank you for choosing to shop local and for helping our campus community by shopping with us.

Your business directly impacts students and projects on our campus.

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Why is my order a different price when using the bookstore?

Placing an order through the Bookstore allows the student to minimize their out of pocket expense, since much of the expense will be covered with the student’s financial aid. As a service that is provided to students there are some inherent costs incurred by the bookstore and the College. Processing, tracking, communication between the bookstore and the vendor required exstinsive effort and detail to ensure the orders are processed correctly and in a timely fashion. We do our best to minnimize this cost, however as an independently owned and operated bookstore, we have a fiscal responsabillity to the College and the students we serve.

When will my order be ready?

Orders are processed within 48 hours for submission to Castle Uniforms, upon receipt of the required paperwork. Once payment is received the order will begin the process of being filled by Castle Uniforms. Typical orders will be completed within 2-4 weeks unless there are unforeseen circumstances or production delays beyond our control.

What Items do I need for my program?

You will receive your program requirements when you are accepted to your program, attend your orientation, visit Castle Uniforms, or can always inquire at the FTCC Bookstore.

What do I do if I have a damaged or missing item?

All orders will be checked by the student before leaving Castle Uniforms with their order. Any damaged or missing items should be addressed before leaving with your items. If you leave without checking your items, errors or missing items cannot be corrected.

Why is there a change in prices?

Prices are subject to change due to current supply cost, some of which are beyond our control. We make every effort to provide our students with the best prices possible and in working with Castle Uniforms we are able to provide quality products that are approved by your programs Department Chair.

Do I really need to attend an orientation/fitting?

Attending your program’s orientation will allow you the most efficient experience possible. It will also get you on track to getting your uniforms earlier than those who order after orientation.

Is there a deadline to order my uniforms?

If you are paying with financial aid, you must begin the uniform order process no later than 3 days prior to the end of charging which will be posted on the Bookstore’s website, Facebook page and outside the store entrance.